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Refund Policy

KLARNA does not work on Pre-Orders

          

                                          Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside) or if we messed up.  In this case, you will receive a replacement or if a replacement is not available, store credit will be given.  Please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this.  

All in stock sales orders are final and non-refundable for any reason. All pre-orders may be cancelled within 72 hours but will be assessed a 15% cancellation fee. After 72 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and Ferrara Market Inc. will charge a restocking fee of 25% on all items.

Pre-Order Policy
Pre-orders allow us to see how much product we should order and what we are expecting to sell.  All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable.  No order shall be fulfilled until every item is in stock.  Please make sure you separate orders by estimated release dates if you wish to receive items as they come in stock.  In stock items will be held until all pre-order items are in stock if they are in the same order.

Expected Ship Dates
Pre Orders dates are subject to date change without notice. The dates supplied are estimates. Changes in shipment dates from vendors  do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!

 

Returns 

Our policy lasts 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. We can't accept opened product for return.

Several types of goods are exempt from being returned. Perishable goods such as food, flowers, newspapers or magazines cannot be returned. We also do not accept products that are intimate or sanitary goods, hazardous materials, or flammable liquids or gases.

Additional non-returnable items:
Gift cards
Downloadable software products
Some health and personal care items

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back to the manufacturer.

There are certain situations where only partial refunds are granted (if applicable)
Book with obvious signs of use
CD, DVD, VHS tape, software, video game, cassette tape, or vinyl record that has been opened
Any item not in its original condition, is damaged or missing parts for reasons not due to our error
Any item that is returned more than 30 days after delivery

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at customerservice@ferraramarketinc.com

 

NO Exchanges

Shipping
To return your product, you should mail your product to: 18519 Los Hermanos Ranch Road Valley Center CA, 92082

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

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