Terms and Policies

Return Policy
We will only accept returns on items where the product itself is damaged or defected (not the box it is inside) or if we messed up.  In this case, you will receive a replacement or if a replacement is not available, store credit will be given.  Please understand that you may receive an item with an imperfect box or paint flaws as we cannot control this.  

All in-stock sales orders are final and non-refundable for any reason. All pre-orders may be canceled within 72 hours but will be assessed a 15% cancellation fee. After 72 hours pre-orders sales are final and non-refundable for any reason. If items are returned due to undeliverable address, shipping charges will not be refunded and Ferrara Market Inc. will charge a restocking fee of 25% on all items.

Pre-Order Policy
Pre-orders allow us to see how much product we should order and what we are expecting to sell.  All Pre-orders are a binding agreement to you purchasing such items and are non-refundable and non-transferable.  No order shall be fulfilled until every item is in stock.  Please make sure you separate orders by estimated release dates if you wish to receive items as they come in stock.  In-stock items will be held until all pre-order items are in stock if they are in the same order.

Expected Ship Dates
Pre Orders dates are subject to date change without notice. The dates supplied are estimates. Changes in shipment dates from vendors do not warrant a refund or compensation. These dates are an estimation and things change from time to time. If there is a change in dates, we do our best to update our customers!